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Data Policy

[Last Updated: May 30, 2024]

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This Data Policy outlines how Geekey, owned and operated by Skilful Creative, LLC, collects, uses, stores, and protects your data when you use our services, including remote and in-home technical support. By using our services, you agree to the terms of this Data Policy.

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This Data Policy applies to all digital properties and services owned or operated by Geekey, including our website, mobile applications, and any other online services we provide. It also applies to data collected through our service vehicles, which are under 24/7 surveillance.

 

What We Collect

Information You Provide

We collect and store information you provide when using our services. This includes:

  • Name

  • Email address

  • Phone number

  • Service-related information (e.g., details of the technical issue, appointment preferences)

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Information from Others

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You may provide us with information about others, such as referring someone to our services. We will only use this information for the specific reason it was provided.

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Information Collected Automatically

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When you interact with our digital properties, we automatically collect certain information, including:

  • Device information (e.g., type of device, operating system)

  • Browser information

  • IP address

  • Usage data (e.g., pages visited, time spent on the site)

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Service Vehicle Surveillance

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Our service vehicles are equipped with cameras for security and operational purposes. The data collected includes:

  • Video footage of the vehicle’s surroundings

  • GPS location data

  • Driver behavior data

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How We Use the Information We Collect

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We use the information we collect to:

  • Provide and improve our services

  • Schedule and manage appointments

  • Communicate with you regarding your service requests

  • Personalize your experience with our services

  • Conduct research and analysis to improve our offerings

  • Ensure the security of our service vehicles and personnel

  • Comply with legal obligations and protect our legal rights

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How We Share Your Information

 

We share your information only in the ways described below:

  • With third-party service providers who perform services on our behalf, such as scheduling appointments, providing customer support, and analyzing data

  • When required by law, regulation, court order, or other legal process

  • When we believe it is necessary to protect our rights, your safety, or the safety of others

  • In connection with a corporate transaction, such as a merger, acquisition, or sale of assets

 

We do not sell your personal information to third parties.

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How We Protect Your Information

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We use a variety of security measures to protect your information, including:

  • Encryption of data transmitted to and from our digital properties

  • Access controls to limit who can access your information

  • Regular security assessments and updates

 

Despite these measures, we cannot guarantee the security of your information. You can help protect your data by creating a strong password and keeping it confidential.

 

Your Choices

 

You have several choices regarding your information:

  • You can update or correct your personal information at any time by contacting us.

  • You can opt out of receiving marketing communications from us by following the instructions in those communications.

  • You can request that we delete your personal information, although we may retain certain information as required by law or for legitimate business purposes.

 

Protecting Children's Privacy

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We do not knowingly collect personal information from children under the age of 13 without parental consent. If we learn that we have collected such information, we will delete it promptly. If you believe a child under 13 has provided us with personal information without parental consent, please contact us.

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Links to Other Websites

 

Our digital properties may link to other websites, each with its own privacy policy. Be sure to review the privacy policies of any websites you visit.

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Social Media Features

 

Our digital properties may include social media features, such as the ability to share content or interact with us on social media platforms. These features may collect your IP address and other information. Your interactions with these features are governed by the privacy policy of the social media platform providing the feature.

 

Changes to This Data Policy

 

We may update this Data Policy as our services and practices evolve. If we make material changes, we will notify you by email or through a notice on our website before the changes take effect.

 

How to Contact Us

  • Phone: 1-888-GEEKEY-0 (1-888-433-5390)

  • Email: legal@Geekey.tech

  • Address: Skilful Creative, LLC Attn: Privacy Team

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If you have any questions or concerns about this Data Policy or our data practices, please contact us using the information provided above.

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[End of Data Policy]

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